Zendesk
Manage tickets, analyze support data, and access Help Center knowledge.
Zendesk
Manage tickets, analyze support data, and access Help Center knowledge. With Lunar.dev MCPX, the MCP Gateway for secure and governed tool access, you connect the Zendesk MCP server to Claude, ChatGPT, Cursor, and any MCP client through one gateway that routes, authenticates, and governs every Zendesk tool call against your policies.
Why MCPX
MCPX is Lunar.dev's MCP Gateway. It sits between your AI agents and your MCP servers as a single gateway for every tool call, routing, authenticating, and governing traffic against your policies. Connect Zendesk once and govern it everywhere: role-based access per agent with on-behalf-of attribution, real-time visibility, and an immutable audit trail of who did what, all deployable inside your own VPC.
Tools content
- get_tickets · Read-only
Fetch the latest tickets with pagination support. - get_ticket · Read-only
Retrieve a Zendesk ticket by its ID. - get_ticket_comments · Read-only
Retrieve all comments for a Zendesk ticket by its ID. - create_ticket_comment · Write
Create a new comment on an existing Zendesk ticket. - create_ticket · Write
Create a new Zendesk ticket. - update_ticket · Write
Update fields on an existing Zendesk ticket (e.g., status, priority, assignee).
Frequently asked questions
What is the Zendesk MCP server?
Manage tickets, analyze support data, and access Help Center knowledge. Through Lunar.dev MCPX, Zendesk connects to any MCP-compatible AI client behind a single governed gateway.
How do I connect Zendesk to MCPX?
Add the Zendesk server in the MCPX control plane or your app.yaml, then point your AI client at your MCPX gateway. MCPX handles API Key and routes every Zendesk call through the gateway.
Is the Zendesk MCP server official?
Zendesk is a community-maintained MCP server. MCPX lets you risk-assess and sandbox it before rolling it out to your teams.
What authentication does Zendesk use with MCPX?
Zendesk uses API Key. MCPX enforces authentication at the gateway with token-based auth, OAuth, and role-based profiles, so you control which agents can invoke it.
How many tools does Zendesk expose in MCPX?
Zendesk exposes 6 tools. In MCPX you can enable or disable each tool per agent for least-privilege access.
